Satisfaction surveys and revolving doors

If you’re constantly firing staff, your recruitment or culture needs attention.

But the bigger issue isn’t who you fire. It’s who chooses to leave.

Is your hotel becoming a revolving door?

Most budgets hide turnover costs in an HR line item - but the real cost of losing and replacing one employee can exceed $5,000. In larger hotels, that can mean tens or even hundreds of thousands annually.

And it’s not just money.

It’s lost productivity. Lower morale. Training time. Service inconsistency. Gossip. Disruption.

Yes, today’s workforce is less loyal. Many will move across the street for a small pay increase. Matching every offer only drives payroll into a spiral.

So what can you do?

Start with an annual staff satisfaction survey. The insights are gold. They reveal cultural weaknesses, leadership blind spots, and departmental frustrations.

Then conduct meaningful exit interviews. Show people you care - and learn why they’re leaving.

Salary matters. But culture still wins decisions.

Reduce turnover, protect service standards, and you protect your bottom line.