Our expertise

Strategic Hospitality Assessment

One day on site. We walk every area of the property and sit with you and your managers. With your figures for the past two years (and budgets, where they exist), you receive a written report within a week, including a 90-day action plan you can execute yourself or with us.

• Occupancy, rates and revenue per room
• Booking.com and direct-booking mix
• Online reputation and review handling
• Staffing, rotas and payroll cost
• Food and beverage, housekeeping, purchasing
• Competitor positioning in your area

Performance & Operational Advisory

We work with your team to implement the actions you approve, over three months: twelve weekly sessions, on site or remote as agreed, covering pricing and rooms division, online reputation and food and beverage. The last session of each month is an in-depth review of progress against the plan.

• Weekly session with you and your managers
• Pricing and channel changes, agreed with you and put in place with your team
• Rooms division and housekeeping procedures
• Review response and reputation routine
• Food and beverage review
• Monthly in-depth review: occupancy, rate, profit

Interim & Fractional Management

An experienced general manager working alongside you and your team on a part-time basis - one day a week, on site wherever practical, plus phone and email between sessions. Ongoing, month to month after a three-month minimum. A fraction of the cost of a full-time executive. Staffing, hiring and dismissals, suppliers and contracts, expenditure and financial commitments, pricing and operational policy all remain your decisions.

• Weekly review of the previous week's results and actions
• Revenue, payroll cost and quality standards review
• Guidance and coaching for your heads of department
• Rooms division and food and beverage review
• Online reputation and review handling
• Supplier, contract and renewal review
• Monthly results report to you as owner

Pre-Opening Advisory

From building site to stabilised operation. We advise and guide you and your chosen team through the opening: staffing plan, recruitment, training, property management system, budgeting, pricing and distribution. You and your team run the opening; we make sure nothing is missed.

• Operating concept and staff structure
• Recruitment and training guidance
• PMS, channel manager and OTA guidance and analysis
• Opening budget, launch pricing and revenue strategy
• Supplier selection guidance
• Soft opening and first 90 days

Business Transformation & Turnaround

For a non-performing property that is losing staff and losing its reputation. We work alongside you and your management team, draw up a plan to stabilise the business and guide the property back to health.

• Immediate cash and cost review
• Staffing and payroll cost
• Pricing strategy and distribution review
• Food and beverage and rooms division review
• Reputation recovery
• Weekly owner review