Leadership in all matters of Human Resources

The days when staff were just numbers on a payroll are over.

Today, finding good employees is hard. Keeping them? Even harder.

In cities, no sooner are they trained and productive - they’re poached by competitors.

And yet, many hotels still treat HR as an afterthought. One “designated” manager handling hiring, firing, payroll - squeezed in between running a department.

Need staff? Post an ad. Quick interview. Hire. Repeat.

But turnover is expensive. Around $5,000 per employee before they’re fully effective. Ten departures a year? That’s $50,000 - minimum.

And that’s just the financial cost.

If you want to engage modern guests - especially Millennials - you must first engage your staff.

HR isn’t just rules, payroll, and compliance. That’s the cold side.

Real human resources is engagement. Culture. Care. Leadership.

It requires focus. Commitment. And often a dedicated HR professional.

Ignore your staff culture - and your future will look very bleak.