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60 Seconds with Stephen · #21

YNWA. The Liverpool FC Anthem

At every match at Liverpool FC, tens of thousands of fans sing the same anthem at Anfield:

“Walk on, walk on, with hope in your heart… and you’ll never walk alone.”

“You’ll Never Walk Alone” was written by Oscar Hammerstein II and made famous in 1963 by Gerry and the Pacemakers. It became more than a song. It became a philosophy. Look up the words, they are inspiring.

And today, that philosophy matters more than ever - especially in hospitality.

So maybe we add one letter: an “S.”

YSNWA - You Should Never Walk Alone.

If you have a problem - operational, financial, strategic - don’t face it alone. Ask yourself: Who is the most experienced person who can help me solve this?

It might be a room attendant. It might be a steward. It might be an outside expert.

Strength isn’t pretending you have all the answers.

Strength is reaching out.

In an industry facing rising costs, tough competition, and constant change, survival - and success - depends on collaboration.

So when challenges hit, remember the anthem.

With hope in your heart… You should never walk alone.